(Actually, these are ACTUALLY asked questions about the camper vans. If your question isn't listed here, please get in touch with us via Outdoorsy.)
You are responsible for the vehicle, the RV build, and its belongings during the entire time it is in your possession.
Therefore, you must have RV-specific insurance. 99% of private insurances don't cover RVs and commercial vehicles. For this reason, I require purchasing trip-specific insurance which is offered at checkout.
Your personal insurance or the credit card you book with may cover you as a backup, but I do require that you utilize one of our insurance packages for your trip.
I have my own collision insurance. Can I use that instead of one of your packages?
I totally get that the insurance packages can add a lot to the final price. However, your personal insurance and/or the credit card you book with, in 99% of cases, will not cover an RV rental. Therefore, despite not getting a penny from it, we require you to get one of these packages for your trip.
Every person driving the vehicle must be verified and insured. Follow Outdoorsy's instructions in your Outdoorsy app or website. There is a link in outdoorsy where you can verify yourself as a driver. Once Outdoorsy approves you, it will show on my end. I have n control or influence over the process, so please follow their instructions: https://www.outdoorsy.com/help/how-to-become-a-verified-driver
Reach out to Outdoorsy.com, please. It’s their decision. You must be verified in order to take a vehicle.
Outdoorsy offers a roadside assistance package. It functions like AAA for your trip.
Unfortunately, you need to be 25 or older at the time of the rental. It's federal law and not up to me, unfortunately.
All of the vans are exactly the same, barring color, curtains, mileage, and year. It’s up to your preference!
Nope. It's all your preference of color and curtains. That's the only difference.
To be honest, I'm unfortunately pretty strict about my 'no off-pavement' policy because I've had some really terrible experiences with past renters causing thousands of dollars in damages to my vans. You can drive LESS than a 1/4 mile each way to and from a campground at under 10mph. Any more than this will result in the loss of your security deposit. The vans are tracked by GPS and motion detectors that alert us when they sense the bumps... so we will know. We really don't want to have to charge you, but the damage that's inevitably caused makes this a requisite. Thanks for understanding!
I’m sorry, but no pets are allowed. Bringing pets will result in the full loss of your security deposit.
Can you call me so I can ask questions?
Please check this FAQ for answers to every question we've ever been asked. For anything not listed here, please send us a message and we will be happy to answer you... and add your question to the FAQ.
Are these vans suitable for long-term rentals of two or more weeks?
While these are not large sprinter vans, I’ve personally stayed in them for 3+ weeks while kiteboarding and climbing (brining lots of gear!), with travel partners, and there are even some people who live in these 'Cascade Campers' designs.
So, is it doable? Yes absolutely. Especially if you’re an experienced camper and/or don't mind a small living space.
When some renters have taken longer trips with our vans, they’ve booked hotels about once per week (or so) just to have some creature comforts. I think that's wise; I will be the first to admit that I’ve also done that without shame! 🙂
However, if you pack light, get your systems down pat, stay organized, and don’t mind being physically close with your travel partner, then in the long-term these vans are a great way to enjoy the many parks we’ve got here in the west.
There are some things that make a longer trip more comfortable, like scheduling laundromats, not driving too far every day so you can keep your camp set up, and making a point to find pools / showers / swimming options to stay clean. Those last few tips will go for any vehicle you book, however.
A larger RV will certainly give you more space, but won’t be nearly as nimble or mobile as our camper van option.
Ultimately, yes it's possible, and it comes down to preference.
Is the free 100 miles per day bankable, or is it a “use it , or lose it” policy?
Your mileage is a cumulative total across your entire trip. EG: 100 x the number of nights you rent :-). Another EG: if you rent for 5 nights, 5x100=500 aggregate miles are included. Everything beyond that would be $.35c / mile.
Regular pickup time is 3pm or later. $50 gets you 4 additional hours (if available), so earliest possible would be 11am. Anything earlier requires the previous night's rental. Please choose the 'early pickup' option at checkout.
Drop off time is 11am or earlier. $50 gets you 4 additional hours (if available), so latest possible would become 3pm. Anything later requires the next night’s rental. Please choose the 'late drop off' option at checkout.
I'm going to arrive quite late or drop off very early. Will that work for you?
We have a contactless pickup system, so you are welcome to pick up and drop off anytime you like. You'll get the keys from a lockbox affixed to your camper van. The vans are parked in a storage facility that is open from 7am to 9pm. If you're going to arrive outside of those hours, please just let us know and we will park the van out front for you. If you would like to return outside of those hours, simply park out front and we will check you out the following day. Easy peasy!
Please go to www.vegascampers.com/training. Set aside 1 hour to watch the training videos in their entirety and pass the short quiz before you depart. Doing so is required before you can get the code to the key lockbox.
From the time we land, how long does it take to get to the pickup location?
From the time you touch down, you should plan on 60-90 minutes to arrive at the van. That's a rough estimate of time to de-plane, walk through the terminal, get your checked bags, walk to the rideshare location, and time in rideshare (and assuming no delays). So, if you land at 2pm, you would be at the pickup location between 3:00pm-3:30pm.
How do we get to the van?
From the airport, it's a super quick and easy 10-12 minute Uber/Lyft/Taxi to the pickup location.
How far is the pickup location from the airport?
From the airport, it's a super quick and easy 10-12 minute Uber/Lyft/Taxi to the pickup location.
No, I don't. It's a super quick and easy 12 minute Uber/Lyft/Taxi to the pickup location.
There will be a lock box attached to the roof rack. Keys will be inside! You'll be given the code after passing the very short quiz and signing the rental documents.
We don't have availability for parking at the facility. The simplest way to park a vehicle is to use a neighboring parking lot at a nearby shopping center and then walk over. However, if you want covered parking, park at a casino and then rideshare or taxi to the facility. Alternatively, if your vehicle needs service, you could schedule the maintenance while you're on your trip and the shop will take your vehicle in at night.
Totally get the concern, but the van has been reserved for you and those dates have been blocked off since your reservation. Unfortunately, covid spikes are a part of the world we now live in and I can't make exceptions to the cancellation policy that you agree to.
Please put all towels, blankets, sheets, and sleeping bag in the blue duffel and lock it in the roof box. Put your towels in the respective shower bag and also lock it into the roof box. Additionally, please follow all instructions at vegascampers.com/checkout
Tank totally full, yes! Just as you received it, please. If you return the van with more than 1 gallon empty from the tank, you will incur a $25 refilling charge plus the cost of fuel refill. I don’t want to charge you; simply fill the tank completely within 1 mile of the return location and this won’t happen. There is a gas station at the pickup station with great prices. We recommend filling up there.
Please lock the van, put the keys in the lockbox, attach the lockbox to the rear passenger side roof rack, then scramble the code. Please face the lockbox inward so that it's as hidden as possible. Please follow all instructions at http://vegascampers.com/checkout
Do I need to wash the van before returning?
You don't need to take the van to a car wash unless something has caused it to become 'excessively' dirty. Examples would include lots of street tar stuck to the exterior, gobs of dirt in the carpet, piles of trash on the inside, mud in the doorjambs, etc. In cases like those, an 'excess cleaning fee' of $100 will apply. Our cleaning crew works really hard, but if something takes them a special effort, they need to be compensated for their time, supplies, and effort. Follow the steps at http://vegascampers.com/checkout and you will more than likely be totally fine! When in doubt, give it a wash.
With the storage rack on top, it’s 8 foot 9 inches. Please don’t enter any garage or fast food area that doesn’t have at least a 9 foot clearance.
The bed is 6’3” long and 47” wide. It’s perfect for two! Let me know when you’d like to book.
Yes! You will get a sleeping bag that can be converted into singles or a double bag. You’ll also get 2 pillows, pillowcases, sheets, blanket, and 2 towels.
We provide blankets and sleeping bags. If those aren't enough, simply turn on the vehicle and run the car’s heater. Consider bringing your own electric 12v blanket (with a cigarette lighter adapter). You can plug that into the electrical system. From November 1 - March 15, we provide a portable propane heater and one full canister. You will need to buy additional canisters if you wish to use more than that. You should not sleep with it on and should be very mindful of the flame. Consider driving to lower elevations for warmer temperatures.
How do we cool down if we get hot?
We provide a portable fan and a ceiling fan is built into the roof of the van. If those aren't enough, simply turn on the vehicle and run the car’s a/c. Consider driving to higher altitude or closer to water for natural cooling!
The van doesn’t have plugs, it runs on a 100w solar panel that charges the RV battery.
A reminder, if you are dry camping, that dirt road travel is prohibited and will result in the loss of your security deposit.
You will start your trip with 5 gallons of purified drinking water. Please also return it full. To find purified water, please search ‘water’ in google maps and go to any Watermill Express or Glacier water dispenser. The back of most Walmarts also have filling stations. It costs $1.25-$2.00 to get 5 gallons of purified water. It's totally up to you how much water you will use.
Do you have a bike rack or can we put our bikes inside the van?
Unfortunately, we don't allow bikes inside the van and we don't have bike racks, nor is there a place to mount a bike rack.
Can we tow a trailer with your vans?
Unfortunately, we don't allow towing of any kind.
There is indeed an outdoor shower. It’s usb rechargeable powered and you can hang it anywhere you want 🙂
One must be comfortable wearing a swimsuit, finding a private place to park, or be comfortable with having someone else hold up a towel to cover one's privvies.
I recommend you download your choice of Google Maps or Maps.me and download the areas you will be driving through. The parks have surprisingly decent service, but GPS is not built into the vans.
Yes. You get 2 camp chairs.
Yes, two towels and two hand towels are provided.
You can put them in the roof rack. PLEASE do not bring skis or boots into the van as they scratch the floors.
Just like you don’t want me pooping in your car, I don’t want you pooping in my car. No, there’s no toilet. 🙂
Unfortunately not. They’re cheap at Walmart, though, and REI is nearby with awesome tents 🙂
Each van has 8-10 USB plugs. There is also an inverter with 2 regular sized power plugs.
Will we be able to run the refrigerator for the entire trip or would that drain the propane?
The fridge will run on battery power the whole time. It doesn't use propane. Solar and your driving recharges the battery, no problem.
There are two separate batteries. The RV electronics don't operate on the car's battery, so no, you won’t run the second battery out by running fans or electronics in the evening. Please conserve electricity however as it's not an endless supply and you could discharge the RV battery.
You will get a pot, pan, silverware, cooking utensils, bottle/wine opener, Aeropress coffee maker, salad bowl, plates, bowls, cups, and coffee cups.
You will get salt and pepper, hot sauce, olive oil, instant coffee, and tea bags.
The fridge is electric.
There is a very small table but picnic tables are better. 🙂
Only unleaded gas, 87 grade or higher. Absolutely NO diesel.
Your van has a 100 watt solar panel that charges a battery that is separate from the car’s battery. There are 10 USB ports and 2 120volt sockets (regular USA wall plugs) throughout the van. The 400 watt inverter is plenty to charge a laptop and camera, but running a hair dryer or electric chainsaw is too much. Please don’t try either of those.
There is a little snowflake icon button that needs to be pressed in and glowing for the a/c to blow cold. Press that button and it'll blow cold.
The van's dashboard says 'oil change required.' Is that true?
No. We change the oil/filter and rotate tires more than the recommended intervals.
The oil change timer in the van's computer isn't sync'd with the actual oil changes, thus, not accurate.
You can eliminate the message by following these steps:
Close all doors, gear set to park position.
Turn the ignition on. Don’t start the engine.
Fully press and release the gas pedal 3X within 10 seconds.
Turn off the ignition. If fail repeat the procedure.
You get two new butane canisters, plus whatever is left in the stove's current canister. If you are efficient and boil low levels of water in the kettle, one canister will last a week. If you cook 2/3 meals a day, a canister could only last a day or two. When I’m out camping, I just boil a kettle for coffee in the morning and then moderate use in evening for dinner and one canister lasts me 3-5 days. Additional butane canisters are available at most camping stores and Walmarts.
Regarding the portable Mr. Buddy heater, is it safe to use in the van?
It's not recommended to be used indoors. If it's super cold, however, we get it. For your life's safety, please DO ventilate using the roof fan and/or the windows. Definitely do not sleep with it running inside the van! While the heater has an auto-off feature if it detects too low of oxygen levels and the van has a carbon monoxide/smoke detector, it is not worth the risk of carbon monoxide poisoning and/or burning down the van. Please use the blankets and sleeping bags we provide and if it's absolutely freezing still, run the vehicle's heater so the exhaust goes outdoors.
Who makes these awesome converted camper vans?
The shell is a Ram Promaster City. The interior build is designed and built by Cascade Campers in Nevada City, CA. We add the stuff on the roof, additional shelving, and all accessories.
Your itinerary and campground bookings are up to you. I highly recommend using the apps Campendium, The Dyrt, AllTrails, and Recreation.gov to plan your trip.
I highly recommend downloading and using the “Campendium” app to check campgrounds... your preference of price and amenities is going to be up to you. You do not need electrical hookups, so you can book a tent spot at your campground without issue.
To be honest, I'm unfortunately pretty strict about my 'no off-pavement' policy because I've had some really terrible experiences with past renters causing thousands of dollars in damages to my vans. Further, your insurance and roadside assistance are void on dirt roads. You can drive LESS than a 1/4 mile each way to and from a campground at under 10mph. Any more than this will result in the loss of your security deposit. The vans are tracked by GPS and motion detectors that alert us when they sense the bumps... so we will know. We really don't want to have to charge you, but the damage that's inevitably caused makes this a requisite. Thanks for understanding!
Much to my dismay, there’s no way I can predict the weather. You’ll have to check averages for that time of year at the places you’re planning on heading to and make an informed decision.
That totally depends on where you travel to and the rules/laws of where you go. You’ll need to research. I recommend Using the Campendium and recreation.gov apps to find campgrounds. Please note that dirt road travel is not allowed.
Can we sleep in the van at the pickup / dropoff location?
Please don't. There are many public parks, Walmarts, and shopping centers nearby. Please head to them. You will unfortunately jeopardize our lease if you camp at the pickup / dropoff location.
Hi there! BLM land is ok, but I don’t allow dirt road travel, so it kind of depends on your plans! Otherwise happy to send you on your adventure 🙂
Depends on how far you’re willing to drive! Death Valley, northern Nevada, southern Utah, and Arizona all have wide open deserts, so it kind of depends on your preference of other things to see and do and how far you are willing to go. Check our travel guides at http://vegascampers.com/guidebook for some great stargazing ideas! 🙂
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